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  Adeptitude
Terms and Conditions
Data Protection
Details of customers are maintained on a computer system. These details
may be used to advise our customers of other products and services,
but are not made available to any other organisation for any purposes.
If you do not wish your details to be held in this way, please advise
us. If you wish to see a copy of the details we hold about you as
an individual these can be provided on request subject to verification
of identity.
Orders/Contract
Orders for services must be made online via www.adeptitude.com. Orders
are only binding on receipt of an Order Acceptance from Adeptitude.
Payment Terms
Unless services are ordered and paid for online via www.adeptitude.com
or agreed otherwise in writing, payment for all courses is due on
receipt of our invoice, and should be received by Adeptitude at least
7 business days (the ‘due date’) prior to the service
start date.
If the customer fails to make any payment when due, Adeptitude reserves
the right to levy a late payment surcharge calculated at the rate
of 3% of the amount due per month accruing daily from the date the
invoice becomes due for payment.
Non-payment by the due date for booked courses does not constitute
a cancellation by the customer and the customer is still liable for
all relevant payments.
Services may be withheld for those whom payment has not been
received by the start.
Cancellations and Transfers
Cancellations will only be accepted if made by letter, fax or email.
Customers placing orders for scheduled services via the Internet
may cancel their order within 21 working days without any further
liabilities to Adeptitude. Any monies paid to Adeptitude before
this period will be refunded in full. Under all other circumstances,
customers will be refunded a percentage of their payment for cancelled
orders according to the following scale based on the date of cancellation:
Cancellation repayments:
> 21 business days prior to course start = 100%
11-28 business days prior to course start = 50%
< 11 business days prior to course start = 20%
The cancellation date is determined as the date upon which Adeptitude
receives written, faxed or emailed notification of cancellation
In the event of cancellation, the customer is liable for all costs
associated with customisation of services, including preliminary
research and development, time, and materials.
Should a customer wish to transfer their bookings to another date
this will be done free of charge provided that the notice of transfer
is received more than 21 business days prior to the start of the
course. Customers may send substitute delegates with 7 days prior
notification.
Course Changes
Adeptitude reserves the right to amend the specification and format
of its services for the benefit of its customers without notice to
the customer.
Adeptitude reserves the right to cancel or reschedule any service
and will advise the customer as soon as this change is known. Adeptitude
will use all reasonable endeavours to avoid changes of this nature.
When this is unavoidable Adeptitude will refund in full all service
fees paid by the customer, or at the customer's option, apply the
fees to a rescheduled or alternative service.
100% Satisfaction Guarantee
Should customers not be 100% satisfied with their service then Adeptitude
will make every effort to remedy their dissatisfaction provided that
the Adeptitude is notified in writing within 10 business days of
service completion. If the customer is still not entirely satisfied,
then Adeptitude will refund any fees on receipt of any materials,
literature or products passed to the customer.
Force Majeure
Adeptitude is not liable for delays in the delivery of coaching services
caused by circumstances beyond its reasonable control and will be
entitled to a time extension for the delivery of such services; examples
include strikes, supplier / transport /production problems, conflict,
exchange fluctuations, governmental or regulatory action and natural
disasters. If this lasts more than 2 months, this Agreement may be
terminated by either party without compensation.
Warranty and Liability
The customer accepts that it is their responsibility to verify that
the services are suitable for the requirements of the customer and
that the customer has the necessary level of competence, resources
and infrastructure to utilize the services delivered.
Adeptitude's liability for loss and damage shall be limited to a
claim for damages. The maximum aggregate liability will be the charges
for the services out of which the loss or damage has arisen. Adeptitude
will not be liable for indirect, special or consequential loss (including
loss of anticipated profit or data), howsoever arising, even if it
has been advised of such potential loss.
Jurisdiction
English law and the exclusive court jurisdiction of the English
courts will apply to this Agreement. The Consumer Protection
(Distance Selling) Regulations 2000 apply to all sales made via the
Internet.
Miscellaneous
If any part of the Agreement is found to be invalid or unenforceable
by a court, the rest is unaffected. Adeptitude may subcontract its
obligations to a competent third party. Otherwise, neither party
may assign or transfer any obligations or
rights. All notices must be in writing (by hand, email, fax or 1st
class post deemed delivered 48 hours after posting) and sent to the
address listed on the home page.
If you have any further questions or comments
please email us: info@adeptitude.com
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